How to Start a CTP Claim

Date Published: July 6, 2023

If you’ve been in an accident that was caused by a motor vehicle, and not your fault, you may be thinking about starting a CTP claim.


But how do you actually start a CTP claim? And what should you be doing first?


WHAT IS A CTP CLAIM?


If you’re not sure what a CTP claim is, check out our article: What is a CTP claim


STEP 1: REPORT THE ACCIDENT TO POLICE


If you haven’t already, you are required to ensure police have been notified of the accident.


Under the Motor Accident Insurance Act 1994 (Qld), a claimant must ensure that police have been notified of the accident.


If you haven’t notified police of the accident yet, you can do that by:

  • Contacting a police station; OR
  • Lodging a form called a “Report of Traffic Incident to Police Form”, which can be found here.


STEP 2: COMPLETE A CLAIM FORM


You are required to complete a claim form called a “Notice of Accident Claim Form”.


You can find the Notice of Accident Claim Form here.


When completing the Notice of Accident Claim Form, it is absolutely vital that you include honest and accurate information. If you provide false or misleading information, you could face penalties and there may be disastrous impacts on your claim.


To make sure you have all the information you need, request our evidence checklist .


If you have any questions about the Notice of Accident Claim Form, or if you would like some help completing it, feel free to contact us.


STEP 3: IDENTIFY THE CTP INSURER


Your claim will be lodged with the CTP insurer of the at-fault vehicle.


If you don’t know who the CTP insurer is, you can:

  • Ask police (as they should have this information); or
  • Complete an online search here.
  • If you’re having trouble identifying the insurer, feel free to contact us. and we will help you identify them.


STEP 4: LODGE YOUR CLAIM FORM WITH THE CTP INSURER


Once you have completed your Notice of Accident Claim Form, you should lodge it with the CTP insurer.


You can do that via post, email or online here.


IS THAT IT?


That’s it! You’ve officially lodged your claim.


WHAT'S NEXT?


Once the CTP insurer has received your Notice of Accident Claim Form, they will contact you to let you know whether your form is compliant with the relevant rules.


If you haven’t completed any steps properly, the CTP insurer will contact you and ask you to fix that.


For example, if you haven’t included certain information, or haven’t attached the right documents, the insurer will tell you and you will have a chance to fix it.


NEED HELP?


It can be difficult to find all the right information, and to know what to include in the Notice of Accident Claim Form.


If you have any trouble, feel free to contact us. and we’ll help you get back on track. Our initial consultations are free, and our friendly team would be more than happy to give you some pointers – so get in touch!

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